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Creating a Service Culture: Every Employee is a Customer Service Rep - #6779
Cascade Employers Association
4068 Hudson Ave NE
Salem OR, 97301
503-585-4320

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Thursday, December 07, 2017, 8:30 AM - 4:30 PM PST
Category: HR & Team Development

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This workshop has been cancelled. It will be offered again on August 21, 2018. Please contact Jocelyn Billings with any questions.

We tend to think that only people who interface with customers need to know customer service skills, but everyone has two jobs: the one they were hired to do and customer service. Creating a service culture and developing a service mindset in all employees helps cement solid relationships, not just with external customers, but internal ones, too.

In this interactive workshop participants will learn the core skills and attitudes every individual should have, regardless of your industry or your position within the organization.

Topics include:

Erin Mahoney
  • Creating 5 star customer service both internally and externally
  • Connecting with customers
  • Dealing with difficult people
  • Repairing customer relationships

Presenter: Erin Mahoney, Director, Training & Organization Development

Location: Cascade Employers Association in Salem

Dates: Thursday, December 7, 2017

Cost: Member Price - $215.00; Standard Price - $325.00

* Register two or more people for this program at once and receive a 10% discount on total registration.


Contact: Jocelyn Billings, at 503-585-4320 or jbillings@cascadeemployers.com