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5-Star Customer Service - #6625
Cascade Employers Association
4068 Hudson Ave NE
Salem, OR 97301

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Thursday, August 17, 2017, 8:30 AM - 4:30 PM PDT
Category: HR & Team Development


This session has been cancelled. The next Customer Service workshop will be Creating a Service Culture: Every Employee is a Customer Service Rep, offered December 7 in Salem. Please contact Jocelyn Billings with any questions.

Time for a Customer Service Tune-Up?

Skill-building for front-line employees, supervisors and managers.

This workshop provides skills for developing the service mindset and behaviors that cement loyalty with your internal and external customers. Learn the core skills and attitudes every individual should have, regardless of your industry or position within the organization.

Modules include:

  • Dealing With Difficult Customers
  • Connecting with Customers
  • Repairing Customer Relationships
  • Creating Great Customer Service Externally and Internally
Erin Mahoney

Participants receive a Customer Service Star Certificate.

This class is easily customized for specific industries, and can be brought to your worksite.

Presenter: Erin Mahoney, Director, Training & Organization Development

Location: Cascade Employers Association in Salem

Dates: Thursday, August 17, 2017

Cost: Member Price - $215.00; Standard Price - $325.00

* Register two or more people for this program at once and receive a 10% discount on total registration.

Contact: Jocelyn Billings, at 503-585-4320 or [email protected]