Free to those enrolled in the HR Academy as Elective Course #118. New employees who have a positive onboarding experience are 58% more likely to stay with an organization for three years or longer. Can you say you have a structured

We tend to think that only people who interface with customers need to know customer service skills, but everyone has two jobs: the one they were hired to do and customer service. Creating a service culture and developing a service mindset

Being a Positive Change Agent/Leading During Transition All workplaces have to adjust to changes. New procedures, new leadership, new strategies, new approaches can all create uncertainty and resistance. Sometimes waves of change are the

Strong project management skills are in high demand! Even if “project management” isn’t your official title, the skills, tools, and approaches are useful for many roles in an organization. In this training, we’ll

Even if you haven’t heard it before, you probably already intuitively know it: people leave managers, not organizations. Yet only one third of all supervisors and managers are perceived to be strong leaders. Good supervisors are the

Only interested in Day One of the Basics of Supervision? We’ll be covering the following topics: Day One Do you know the essentials of becoming a leader? In day one you will: Learn how to better navigate the transition from

Even if you haven’t heard it before, you probably already intuitively know it: people leave managers, not organizations. Yet only one third of all supervisors and managers are perceived to be strong leaders. Good supervisors are the

Only interested in Day Two of the Basics of Supervision? We’ll be covering the following topics: Day Two Do you know what’s expected of you as supervisor in the organization from a legal standpoint and how to protect it

COVID-19 has had an unprecedented impact on the workplace forcing many employers to make many difficult decisions, including employee layoffs. While this decision is rarely taken lightly, it can easily be mismanaged resulting in lasting

Free to those enrolled in the HR Academy as Elective Course #120. The verdict is in: coaching employees yields a high return on investment on multiple fronts, including increasing productivity by 53%, improving customer service by 39%,