Creating a Service Culture

Date:August 5, 2020
Time:8:30 am - 4:30 pm
Contact: Bill Swift
Category: Team Development

Training Details

We tend to think that only people who interface with customers need to know customer service skills, but everyone has two jobs: the one they were hired to do and customer service. Creating a service culture and developing a service mindset in all employees helps cement solid relationships; not just with external customers, but internal ones, too.

In this interactive workshop participants will learn the core skills and attitudes every individual should have, regardless of your industry or your position within the organization.

Topics include:

  • Creating 5 star customer service both internally and externally
  • Connecting with customers; dealing with difficult people; and,
  • Repairing customer relationships.

Presenter: Bill Swift, Leadership Facilitator

Location: Cascade Employers Association in Salem LIVE ONLINE

Dates: Wednesday, August 5, 2020

Cost: Member Price - $215.00; Standard Price - $325.00

Registration is not available at this time

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