Providing excellent customer service means meeting the needs of all customers—regardless of their background, identity, or abilities. This interactive training will equip participants with the tools to create a welcoming and inclusive experience for diverse customers and communities.
Through discussions, real-world scenarios, and practical strategies, participants will learn how to recognize biases, communicate effectively across differences, and handle challenging customer interactions with professionalism and cultural awareness.
Presenter: Daryl Dixon, Senior DEI Consultant
Location: Live Online
Date: Wednesday, August 27, 2025
Cost: Member Price - $99.00; Standard Price - $149.00
