Serve Better: Understanding Different Behavioral Styles

If you have ever attended one of my training sessions you might have heard me say that in the workplace, regardless of the diversity you bring, everyone wants four things: to be recognized, appreciated, valued, and have their talents and skills utilized. The challenge is in how to make sure everyone is getting what they want and need. Everyone wants to feel appreciated, but what makes one person feel appreciated can be very different from what makes another feel appreciated. The way one person needs to be recognized could be very different from how someone else wants to be recognized. 

So in this very diverse society how can we make sure everyone is getting what they want and need. The first step is understanding the Platinum Rule: treat people the way they want to be treated; talk to people in a way that makes it easy for them to listen; manage and lead people in a way that internally motivates them to want to follow you; and work with people in a way that makes them feel valued.

Now here’s the hard part―people typically won’t tell you what makes them feel recognized, appreciated, and valued. Some won’t even share all of their talents and skills. However, every day that they show up to work they are dropping signals right in front of you. A leader’s job is to recognize those signals and then manage accordingly. 

When you understand others better, you will serve them better. Learn more at my October 13 session on Understanding and Managing Different Behavioral Styles. This is a highly interactive session where you will first determine your own behavioral style. You will also learn techniques on how to recognize the behavioral styles of others and learn techniques on how to manage and work with others more effectively based on their style.

You will leave this session with a better understanding of yourself and others you work and live with. And when you understand others better, you will serve them better.