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Building better workplaces through compliance, culture, connection
For Customer Service That Flows, Look Upstream
on Friday, January 27, 2012
I was visiting a local workplace for a team-building discussion when one of the customer-care line workers described their job as being like “an ongoing mission of rescuing people drowning in the river.” A seasoned supervisor summoned up ...
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Employee Engagement: Commitment, Measurement, Meaningful Action
on Thursday, January 19, 2012
In the past year, I’ve worked with numerous organizations on employee engagement. I’ve sifted through and analyzed a lot of data, had some difficult conversations, celebrated with employers, and stayed up late at night researching. What have I found out?
Trying To Get It All Done? Focus On: Project & Change Management
on Tuesday, January 17, 2012
Cascade is offering a new and innovative four-part course on Project and Change Management, beginning February 1st. Instructor Donald Nagle teaches with a practical knowledge as well as extensive personal experience. The post below is his vision of what the current reality is, and how he can teach class participants to succeed by completing the projects that they are working on right now.
Encourage The Heart
on Wednesday, January 4, 2012
What makes employees want to do their best? Right at the top of motivators is positive reinforcement, i.e., people who thoughtfully listen to our ideas, recognize our strengths and reward our efforts with appreciation. There are plenty of managers and executives with weak people skills who think beautiful buildings, snazzy perks and fat paychecks will bring out the best in people. They don’t.
NLRB Update: Posting Requirement Postponed Again, “Quickie” Election Rule
on Monday, January 2, 2012
The National Labor Relations Board (“NLRB”) has announced that it has once again postponed the “Notification of Employee Rights” posting deadline. This is the second time the NLRB has postponed the poster requirement.
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For Customer Service That Flows, Look Upstream
Employee Engagement: Commitment, Measurement, Meaningful Action
In the past year, I’ve worked with numerous organizations on employee engagement. I’ve sifted through and analyzed a lot of data, had some difficult conversations, celebrated with employers, and stayed up late at night researching. What have I found out?
Trying To Get It All Done? Focus On: Project & Change Management
Cascade is offering a new and innovative four-part course on Project and Change Management, beginning February 1st. Instructor Donald Nagle teaches with a practical knowledge as well as extensive personal experience. The post below is his vision of what the current reality is, and how he can teach class participants to succeed by completing the projects that they are working on right now.
Encourage The Heart
What makes employees want to do their best? Right at the top of motivators is positive reinforcement, i.e., people who thoughtfully listen to our ideas, recognize our strengths and reward our efforts with appreciation. There are plenty of managers and executives with weak people skills who think beautiful buildings, snazzy perks and fat paychecks will bring out the best in people. They don’t.
NLRB Update: Posting Requirement Postponed Again, “Quickie” Election Rule
The National Labor Relations Board (“NLRB”) has announced that it has once again postponed the “Notification of Employee Rights” posting deadline. This is the second time the NLRB has postponed the poster requirement.