124: Finding Ease in Difficult Conversations

3.5 credit hours

Having workplace conversations that feel tense or unproductive? This course equips leaders to navigate even the most challenging discussions with clarity, respect, and purpose.

We'll explore how to foster a culture of constructive problem-solving, where your team can address issues collaboratively, proactively, and with a sense of empowerment.

Here's what you'll gain:

• The Art of Conversation: Discover frameworks for fostering clear, respectful, and caring communication.
• Conflict Navigation: Learn to view conflict as an opportunity for growth and master strategies for reaching win-win solutions.
• Beyond Resolution: Explore the strengths and weaknesses of five key conflict resolution approaches to choose the best fit for each situation.