Employer HR Helpline
Get real time, practical HR guidance when you need it most. Our Employer HR Helpline gives you direct access to experienced HR professionals who understand the challenges employers face every day, especially in Oregon and Washington.
What Is the Employer HR Helpline?
The Employer HR Helpline provides phone and email access to our HR experts for day-to-day guidance on workplace issues. You can reach out to talk through situations, understand your options, and reduce risk before problems escalate.
We focus on helping you think through next steps that align with employment laws and sound HR practices.
Why Employers Use Our HR Helpline
- Immediate access to experienced HR professionals
- Clear guidance grounded in current employment laws
- Reduced risk of costly mistakes
- Confidence in making informed decisions
- Support tailored to Oregon and Washington employers
Got a Question? Call or Email us Now
When you’ve got a question, give us a call – Monday through Friday 8 a.m. – 5 p.m.
An HR Support Team member will return your call within 24 business hours or less. Pro, Premium, and Small Business members receive unlimited phone and email consultations with our HR Support Team. Essential members receive limited consultation time based on their membership benefits. If an issue requires extended support or falls outside the scope of the helpline, we will discuss next steps and any applicable fees in advance.
Every call and email connects you with a real HR professional who understands the real challenges employers face. We’re here to help!
Explore our membership options, or give us a call and we will walk you through how we can support your business and provide practical, reliable guidance.
Call the HR Helpline phone line at 866.232.7378 to speak to a Cascade specialist or submit your own question via the contact form.
Members can also check our HR Library FAQs section.
Who Can Use the Helpline?
Helpline Access by Membership Tier
| Membership Level | Helpline Access | What That Means for You |
| Pro | Unlimited phone and email consultation | Reach out as often as needed for real time HR guidance without worrying about added fees |
| Premium | Unlimited phone and email consultation | Ongoing access to HR experts for complex and evolving workplace issues |
| Small Business | Unlimited phone and email consultation | Scalable HR support designed for growing organizations |
| Essential | Limited helpline access | Need quick and reliable answers to your employment related questions? Call us for up to 15 minutes of free consultation per issue. |
What We Can Help With
Employers commonly contact the helpline for guidance on:
- Employee performance and discipline
- Attendance, leave and accommodation issues
- Wage and hour compliance questions
- Termination planning and risk assessment
- Workplace conflicts and employee relations concerns
- Supervisor and manager HR questions
- Policy interpretation and application
Frequently Asked Questions
Most Oregon employers are required to provide sick time. Employers with ten or more employees must provide paid sick time, while smaller employers may provide unpaid protected sick time. Portland has different thresholds, so it is important to review local requirements.
Important Exclusions
The helpline is intended for consultation and guidance. Certain services are excluded, including but not limited to defined projects, workplace investigations, onsite support, training delivery, compensation plan design or support, and drafting or revising specific employment policies or documents. If your issue falls into one of these areas, we can help you identify the appropriate next step or service.