HR Helpline

HR problems have you stressed and confused? Need some back-up? That’s what we’re for. Our helpline is staffed by our own HR experts to provide you quick and reliable answers to general employment-related questions, including compliance, performance, conduct and employee relations. Members can contact us for FREE! Just one of your many benefits of membership.

Get immediate HR support, right when you need it.

Expert Advice: Our experienced HR professionals provide tailored guidance and solutions across all HR areas, from employee relations to compliance.

Fast Assistance: Need immediate HR support? We provide prompt, efficient responses to your urgent questions.

Effortless Access: Reach our HR experts easily via phone or email—whichever works best for you.

Contact Us Now! Our team is ready for you Monday through Friday, 8 a.m.- 5 p.m.

There are two convenient ways to get answers to your questions:

Submit your own question via the contact form; or,
Call the HR Helpline phone line at 866.232.7378 to speak to a Cascade specialist

Members receive unlimited phone calls and emails. However, please note that consultation time for each issue is generally limited to 15 minutes. If additional consultation time is needed, it may incur a billable charge. Small, Premium and Pro Members are not restricted to 15 minute consultations.

It is our goal to respond to your questions as soon as possible, but typically within 24 hours.

Not a member? Check out our membership options to join online now or give us a call and we'll walk you through how we can support your organization and reduce your stress.

Frequently Asked Questions

If my employee takes too many sick days, can I terminate them, citing at-will employment?
My employee is taking Paid Leave Oregon. Can they take Oregon Family Medical Leave at the same time?
What are the factors I need to consider in determining if an employee is exempt?
What am I supposed to do if an employee skips their breaks or meal periods?
What do I do if an exempt employee exhausts all their paid time off and needs to take partial days off work? Do I have to pay them the full day?
An employee complained about being harassed by a co-worker. What do I need to do?
My employee just walked off the job. When do I need to give them their final paycheck? Can I just mail it to them?
I have a new employee that told me we have to pay them overtime for any hours over 8 in a workday. Is that true?
I have a poor performing employee that I need to terminate, but we don’t have good documentation. What should I do?
If I send a non-exempt employee on an overnight trip to another state, what do I need to pay them for?

Meet Your HR Support Team

Pictured from top left to bottom right: Jenna Reed; Daryl Dixon; Trudy Hylemon; Bethany Sanchez; Maria Ceniceros; Caitlin Egeck; Plummer Bailor; McKenna Arnold; Mackenzie Cowan; Lindsay Hill; Margaret Oglesby; Olivia Steelman.

Our team of experienced HR professionals provides flexible and responsive support, meeting your organization's needs wherever you are. With decades of collective experience, including legal expertise, leadership coaching, and HR management, we offer comprehensive HR solutions at a fraction of the cost of a full-time hire. Learn more about our team here.

Discover our complete range of HR services here.

Real Talk. Real Resources.

Get immediate HR support, right when you need it.

There are two convenient ways to get answers to your questions:

Frequently Asked Questions

Meet Your HR Support Team